Front Office Assistant Manager - Live Hotel - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

1d•$45,000 - $56,625•Onsite

About The Position

As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.

Requirements

Able to read and interpret instructions and directions for guests
Able to communicate without impediment with guests and staff in all areas relating to guest service.
Profound experience in customer service٫ office management and basic bookkeeping procedures
Good organizational٫ multitasking and problem-solving skills
Strong communication and interpersonal skills
High School education or equivalent
Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
Must be able to comply with all state gaming regulations, which may include obtaining a license.

Responsibilities

Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
Developing and managing the Front Office budget.
Ensuring the safety and security of employees and customers.
Working closely with our sales department to maintain the highest occupancy level.
Achieve measurable goals to ensure guest service/satisfaction.
Participate in the hiring process of Front Office staff to ensure the best selection
Review staffing levels and delegate assigned responsibilities.
Review rooms activities and promotional status with Director of Hotel Operations.
Monitor and adjust performance to local and national competition.
Meet with departmental directors and managers as necessary.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts