Front Office Assistant Manager (One GT, Grand Cayman)

Remington Hotels • Dallas, TX

119d

About The Position

The Front Office Assistant Manager at ONE GT plays a pivotal role in delivering a seamless and elevated guest experience within one of Grand Cayman's premier luxury destinations. This position oversees daily front office operations, including guest check-in/check-out, concierge services, and team supervision, ensuring every interaction reflects the property's commitment to excellence. With a focus on hospitality, efficiency, and personalized service, the role supports staff development, resolves guest concerns, and collaborates across departments to uphold the highest standards of service and professionalism. This position is ideal for a strong leader looking to step into a second-time assistant Manager role or a first-time manager position.

Requirements

• Minimum two to four (2-4) years of front office experience in a luxury hotel or resort environment, with at least 1 year in a supervisory or assistant manager role.
• Degree or diploma in Hospitality Management or a related field preferred.
• Preference for multi-lingual candidates.
• Proven ability to deliver exceptional, personalized service in a high-end setting, with a strong understanding of guest expectations in a luxury market.
• Experience in supervising, training, and motivating front office teams to achieve service excellence and operational efficiency.
• Proficiency in front office systems (e.g., PMS, POS, task efficiency systems, concierge platforms), reservation procedures, and daily reporting.
• Strong conflict resolution and decision-making skills, with the ability to remain calm and professional under pressure.
• Excellent verbal and written communication abilities, with a polished and professional demeanor.
• High level of accuracy in handling guest requests, billing, and room assignments, with a focus on quality and consistency.
• Sensitivity to diverse guest backgrounds and the ability to create inclusive, welcoming experiences.

Responsibilities

• Ensure every guest receives a warm, personalized, and seamless arrival and departure experience that reflects ONE GT's luxury standards.
• Lead, train, and support front office staff to maintain professionalism, efficiency, and a guest-first mindset at all times.
• Manage daily front desk operations, including check-ins, check-outs, room assignments, and concierge services, ensuring accuracy and timeliness.
• Address and resolve guest concerns or service issues promptly, turning challenges into opportunities to exceed expectations.
• Coordinate with housekeeping, engineering, and other departments to ensure smooth communication and operational flow.
• Support room inventory management, rate control, and upselling initiatives to optimize occupancy and revenue.
• Uphold brand, safety, and service standards, ensuring all front office procedures align with property policies and local regulations.
• Assist in onboarding, coaching, and performance evaluations to foster a high-performing and engaged front office team.
• Respond effectively to emergencies or unexpected situations, ensuring guest safety and business continuity.
• Serve as an ambassador of ONE GT, embodying its values and service philosophy in all guest and team interactions.

Benefits

• Preference will be given to Caymanians and Permanent Resident Holders (P.R. & RERC Holder)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree