Front Office Assistant (FOA) Family Practice (PRN)

OSF Healthcare System • Escanaba, MI

87d • $17 - $19

About The Position

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Requirements

• High school or GED equivalent.
• Customer service experience.
• Typing, filing, and telephone skills.
• Basic proficiency in Microsoft applications.
• Excellent customer service skills.

Nice To Haves

• Basic knowledge of medical terminology, ICD-10, and CPT codes.
• Electronic Medical Record experience.

Responsibilities

• Provide exceptional customer service to patients, families, and support systems.
• Perform reception and clerical duties in a medical practice front office.
• Adhere to department guidelines for scheduling and registration.
• Collaborate with patients, providers, office staff, and insurance companies.
• Communicate with insurance companies to determine patient benefits.
• Complete prior-authorizations.
• Handle incoming and outgoing patient calls.
• Collect co-pays.
• Schedule appointments and procedures for patients.

Benefits

• 401k with $1 per $1 match on first 5% of salary.
• Tuition Reimbursement.
• Great work-life balance - No nights, weekends or holidays.

What This Job Offers

• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED