Front Office Assist Manager | Cedarbrook Lodge

Columbia Hospitality • SeaTac, WA

232d • $78,000 - $78,000

About The Position

The Front Office Assistant Manager at Cedarbrook Lodge is responsible for supervising the procedural aspects of the hotel's front office, including the Front Desk, Valet, PBX, and Reservations. This role requires maintaining a presence during peak traffic periods and ensuring that guest and employee needs are addressed in a timely and professional manner. The Assistant Manager will perform front desk duties as necessary, ensure proper execution of VIP requirements, assist in training and development of team members, and maintain an up-to-date knowledge of property amenities and special events. The position also involves preparing daily reports, following safety and security policies, and developing positive working relationships with guests and team members.

Requirements

• 1+ years front-desk supervisory or lead experience in hospitality or hotels required.
• Strong written and verbal communication skills required.
• Previous customer service or guest relations experience required.
• Fluency in English required.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to solve practical problems with limited standardization.
• Basic negotiation skills and strong customer relations skills required.
• Strong computer skills, particularly in Microsoft Office.

Responsibilities

• Supervise procedural aspects of the hotel's front office.
• Maintain a presence during peak traffic periods.
• Ensure guest and employee needs are responded to in a timely and professional manner.
• Perform front desk agent duties as necessary.
• Ensure proper execution of VIP requirements.
• Assist with training, coaching, and development of team members.
• Assist with interviewing team members.
• Prepare daily reports and distribute as directed.
• Maintain confidentiality of proprietary information.
• Develop and maintain positive working relationships with others.

Benefits

• Salary: $78K annually
• Free Parking
• Get Paid Daily
• Paid Time off & Holiday Pay
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans with employer contribution
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• Volunteer Opportunities
• Committee Participation Opportunities
• Online Learning Platform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation