Front Office Application Specialist (CBO)

Medical Associates of NWA•Fayetteville, AR

14h•Remote

About The Position

Overview MANA CBO is looking for a dedicated person to join our team as the Front Office Applications Specialist. The Front Office Application Specialist acts as a Front office liaison between the site users and the Billing department; troubleshoot, gathering information, developing the system to user needs, and working towards the goal of implementing and running successful system applications. Provides assistance in system upgrades and implementation. Supports and troubleshoots systems as they pertain to the users to the eCW front office applications themselves. Serves as back up trainer providing front office training for end users as needed. Why You'll Love This Job -No major holidays -No weekends -Remote, work from home Responsibilities: Provides eCW and Collectly front office training and related systems including the design, development, delivery, evaluation, continuous improvement, optimization training and/or other performance improvement and staff development with direction and supervision from the Training Leadership team. Acts as support on the eCW Front office systems for the end users. Identifies, diagnoses, and resolves problems for users of eCW front and Collectly office workflow & related software and communicates to user. Works with multidisciplinary project and operational staff to help implement, maintain and improve the front office process utilizing eCW. Assists with application upgrades through support testing & training activities as directed. Testing new functionality in non-production environments. Participates in training-related performance improvement initiatives and with maintaining training metrics. (Meaningful Use, ACO &PCMH). Train educational front office training workflows based on user roles for new hires. Coordinates logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training clean-up, etc. Assists in user support on site at locations during and following go-live and when further training is needed. Participates as a member of various project workgroups, attends meetings as required and develops constructive work relationships with other team members. Completes projects, assignments, and goals within desired timeframes. Assists with business site meetings when needed. Assist and work Fresh Desk tickets for which include but not limited to duplicate accounts, adding/ updating referring providers, Collectly/eCW issues and creating/updating Resource and Provider schedules. Assist in end of month and reporting processes Perform any other related duties as required or assigned. Qualifications: High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc. About MANA Administration The MANA Administrative team provides support services for 27 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our administrative team includes Human Resources, Physician Services, Information Systems, Population Health, Accounting, Reimbursement, Compliance, Communications, Billing Services, and more! We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance. About MANA Medical Associates of Northwest Arkansas (MANA) is an independent, physician-owned healthcare organization offering family medicine, pediatrics, women’s health, and a wide range of specialty and advanced services. As a physician-owned practice, MANA prioritizes compassionate, high-quality patient care while maintaining a personal, patient-centered clinic environment. Our team works together to manage healthcare efficiently, support excellent patient outcomes, and provide comprehensive care. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare. What We Offer At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits on the first day following 60 days of continuous employment. Below are some of our various benefit offerings: Comprehensive Benefits – -Medical Insurance -Vision Insurance -Dental Insurance -HSA or FSA options with medical insurance -Voluntary Aflac Accident and Critical Illness -Employer paid life, long-term & short-term disability benefits -401(K) match and profit sharing -Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment -Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more! - One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.

Responsibilities

Provides eCW and Collectly front office training and related systems including the design, development, delivery, evaluation, continuous improvement, optimization training and/or other performance improvement and staff development with direction and supervision from the Training Leadership team.
Acts as support on the eCW Front office systems for the end users.
Identifies, diagnoses, and resolves problems for users of eCW front and Collectly office workflow & related software and communicates to user.
Works with multidisciplinary project and operational staff to help implement, maintain and improve the front office process utilizing eCW.
Assists with application upgrades through support testing & training activities as directed.
Testing new functionality in non-production environments.
Participates in training-related performance improvement initiatives and with maintaining training metrics. (Meaningful Use, ACO &PCMH).
Train educational front office training workflows based on user roles for new hires.
Coordinates logistics associated with training delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training clean-up, etc.
Assists in user support on site at locations during and following go-live and when further training is needed.
Participates as a member of various project workgroups, attends meetings as required and develops constructive work relationships with other team members.
Completes projects, assignments, and goals within desired timeframes.
Assists with business site meetings when needed.
Assist and work Fresh Desk tickets for which include but not limited to duplicate accounts, adding/ updating referring providers, Collectly/eCW issues and creating/updating Resource and Provider schedules.
Assist in end of month and reporting processes
Perform any other related duties as required or assigned.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
HSA or FSA options with medical insurance
Voluntary Aflac Accident and Critical Illness
Employer paid life, long-term & short-term disability benefits
401(K) match and profit sharing
Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics