Front Office Ambassador
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About The Position
Sunseeker Resort Charlotte Harbor is currently searching for a Front Office Ambassador! The primary responsibility of the Front Office Ambassador is to provide excellent customer service and create a safe and friendly environment for team members and guests. Responsibilities include, but are not limited to, promoting goods and services, assigning rooms, registering guests, determining credit, rendering bills, receiving payments, answering calls, booking reservations, and providing excellent guest service. All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures. As a Front Office Ambassador, you will welcome, greet, interact, and assist guests in a professional manner. You will provide excellent service within the property's service standards and brand attributes, exhibiting a professional demeanor and willingness to assist all guests whenever possible. You will answer property questions and provide accurate information regarding rooms, restaurants, promotions, and directions. Contributing to a positive, empowering work environment is essential, as you will consistently perform assigned day-to-day responsibilities. In this role, you will respond to and resolve guest complaints in a timely manner, creatively solving problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties. You will serve as a concierge, responding to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals, etc., according to individual needs. Meeting the demands of a fast-paced environment by using good judgment and the ability to multitask is crucial. You will ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies. Additionally, you will be responsible for placing all guest requests to the housekeeping department, documenting the request and guest follow-up, and promoting and selling all products and services available at Sunseeker Resorts.
