Hyatt-posted about 1 year ago
Full-time • Entry Level
Tysons, VA
Accommodation

The Front Office Agent at Hyatt Regency Tysons Corner is responsible for providing exceptional customer service to guests during their stay. This role involves managing check-ins and check-outs, addressing guest inquiries, and ensuring a smooth and welcoming experience at the hotel. The Front Office Agent plays a crucial role in representing the hotel and maintaining its reputation for quality service.

  • Greet and welcome guests upon arrival.
  • Manage the check-in and check-out process efficiently.
  • Address guest inquiries and resolve any issues promptly.
  • Provide information about hotel services and local attractions.
  • Maintain accurate records of guest information and transactions.
  • Assist with reservations and room assignments.
  • High school diploma or equivalent required.
  • Previous experience in a customer service role preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and familiarity with hotel management software.
  • Experience in the hospitality industry.
  • Bilingual abilities are a plus.
  • Health insurance coverage.
  • Paid time off and holidays.
  • Employee discounts on hotel stays and services.
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