FRONT OFFICE AGENT

Hyatt • Tysons, VA

433d

About The Position

The Front Office Agent at Hyatt Regency Tysons Corner is responsible for providing exceptional customer service to guests during their stay. This role involves managing check-ins and check-outs, addressing guest inquiries, and ensuring a smooth and welcoming experience at the hotel. The Front Office Agent plays a crucial role in representing the hotel and maintaining its reputation for quality service.

Requirements

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with hotel management software.

Nice To Haves

• Experience in the hospitality industry.
• Bilingual abilities are a plus.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage the check-in and check-out process efficiently.
• Address guest inquiries and resolve any issues promptly.
• Provide information about hotel services and local attractions.
• Maintain accurate records of guest information and transactions.
• Assist with reservations and room assignments.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• Employee discounts on hotel stays and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed