Front Office Agent (Full-Time)

Montage Hotels•Healdsburg, CA

25d•$24

About The Position

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Requirements

High School Diploma or equivalent, Bachelor's Degree preferred
Minimum of two years' experience in a hotel operations environment
Minimum of two years' experience in customer service
Possess basic math skills and have the ability to accurately handle billing
Ability to communicate clearly and speak, read, write and understand English well
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

Responsibilities

Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
Hosting and welcoming guests with a friendly and sincere demeanor
Assisting with guest check-in and out process, as well as folios, invoicing and billing
Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

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