Front Office Agent

Davidson Hospitality Group•Orlando, FL

9h•Onsite

About The Position

Nestled in the heart of Downtown Orlando’s Arts District, Grand Bohemian Orlando, Autograph Collection is a distinctive luxury boutique hotel that blends artistic flair with sophisticated comfort. Renowned for its inspiring design, curated art collection, and lively atmosphere, this property offers an exceptional experience for guests and team members alike. From a grand lobby adorned with striking Italian mosaics and original artwork to stylish rooms featuring rich textures, custom furnishings, and marble accents, Grand Bohemian Orlando elevates every stay. The hotel’s dynamic amenities include an upscale restaurant and jazz lounge, a rooftop pool and lounge with panoramic city views, a full-service spa, and versatile event spaces perfect for celebrations or corporate gatherings. Located steps from world-class cultural venues, restaurants, and nightlife, this boutique gem offers a vibrant downtown lifestyle with unmatched hospitality — making it a standout destination for both guests and hospitality professionals. Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction