Front Office Agent
About The Position
The Front Office Agent will perform all Front Office functions, (inclusive of checking guest in/ out of hotel, answering all incoming calls and transferring call as appropriate), serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone and assisting guests in other areas when needed. As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. WORKING RELATIONSHIPS: Reports: Front Office Management Team, Instant Service Supervisor and Rooms Division Manager. Interacts: Internal and External Guests BENEFITS: Full Time associates are eligible for medical, dental, vision after 30 days following the first of the month. All associates are eligible to participate in 401k after 6 months of employment. Earned and Accrued Vacation; Paid Sick time, etc. EDUCATION: Minimum of High School Diploma or equivalent. WORK EXPERIENCE: Minimum of 1 year of customer service position is required in Hospitality or equivalent. PHYSICAL REQUIREMENTS: Prolonged standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. Join us and be a part of a dynamic team of individuals dedicated to providing guests with new and exciting experiences every day. InterContinental The Clement Monterey is committed to full compliance with the Federal Immigration Laws. The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions. EQUAL OPPORTUNITY EMPLOYER EOE/M/F/D/V INTERCONTINENTAL THE CLEMENT MONTEREY 750 Cannery Row | Monterey | CA | 93940 T: +1 831 375 4500 | F: +1 831 375 4501 www.intercontinental.com/montereyic
Requirements
- Demonstrate great computer competency skills
- Stand for long periods of time
- Present a friendly, outgoing, energetic and guest service oriented demeanor
- Minimum of High School Diploma or equivalent
- Minimum of 1 year of customer service position is required in Hospitality or equivalent
- Prolonged standing/walking for 8+ hours
- Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs
Responsibilities
- Perform all Front Office functions
- Checking guest in/ out of hotel
- Answering all incoming calls and transferring call as appropriate
- Serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone
- Assisting guests in other areas when needed
- Accurately handle cash and charges
Benefits
- Full Time associates are eligible for medical, dental, vision after 30 days following the first of the month.
- All associates are eligible to participate in 401k after 6 months of employment.
- Earned and Accrued Vacation
- Paid Sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
