Front Office Agent (Full-Time)
About The Position
Responsibilities/Duties: Possesses knowledge of all hotel and marina services as well as hours of operation. Greets guests courteously, ability to check guests in and out of the PMS. Possesses knowledge of reservation and billing systems. Maintains and controls room inventory and availability, coordinates with Housekeeping. Possesses knowledge of the hotel's credit policies. Possesses knowledge of hotel products, rates, and special promotions. Monitors the arrival emails and responds to guest requests. Monitors and responds to Helix notifications Checks in Resort Pass guests Possesses knowledge of, and uses, emergency procedures. Conducts inventory of and restocks supplies. Completes checkout procedures for guests. Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift. Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests. Runs a detailed shift audit by employee, and balances daily work to computers. Maintains neatness of front desk work area. Performs all other related duties as assigned. Required Training/ Education/Experience: High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.
Requirements
- High School Diploma or equivalent.
- Good communication and interpersonal skills.
- Must have command of the English language
- Effective time management and task prioritization skills
- Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
- Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
- Basic mathematical skills.
- Able to stand, sit and continuously move for extended periods of time.
- Must be alert to the needs of guests and team members.
- Able to lift 50 pounds.
- Good hearing and vision with or without corrective lenses.
Nice To Haves
- Prior Front Desk experience preferred, but not required.
Responsibilities
- Possesses knowledge of all hotel and marina services as well as hours of operation.
- Greets guests courteously, ability to check guests in and out of the PMS.
- Possesses knowledge of reservation and billing systems.
- Maintains and controls room inventory and availability, coordinates with Housekeeping.
- Possesses knowledge of the hotel's credit policies.
- Possesses knowledge of hotel products, rates, and special promotions.
- Monitors the arrival emails and responds to guest requests.
- Monitors and responds to Helix notifications
- Checks in Resort Pass guests
- Possesses knowledge of, and uses, emergency procedures.
- Conducts inventory of and restocks supplies.
- Completes checkout procedures for guests.
- Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
- Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
- Runs a detailed shift audit by employee, and balances daily work to computers.
- Maintains neatness of front desk work area.
- Performs all other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
