Front Office Agent, Part-Time
About The Position
Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Front Office Agent SUMMARY The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
Requirements
- High School Diploma or equivalent, Bachelor’s Degree preferred
- Minimum of two years’ experience in a hotel operations environment
- Minimum of two years’ experience in customer service
- Possess basic math skills and have the ability to accurately handle billing
- Ability to communicate clearly and speak, read, write and understand English well
- Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
Responsibilities
- Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
- Hosting and welcoming guests with a friendly and sincere demeanor
- Assisting with guest check-in and out process, as well as folios, invoicing and billing
- Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
- Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
- Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
