FRONT OFFICE AGENT- SWING SHIFT

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

41d•Onsite

About The Position

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Consistently provides exceptional check-in and check-out guest experience.

Requirements

Preference is given to qualified Santa Ana Tribal Members.
High School Diploma or GED required.
Must be 21 years or older.
Strong knowledge in PMS (Property Management Systems) is required, V1 experience is preferred.
Strong interpersonal, motivational, and leadership qualities.
A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Work schedule flexibility consistent with needs of the business.
Must be able to attend all required staff meetings and training sessions.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Responsibilities

Accurately and efficiently processes hotel reservations, registrations, and settlements.
Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction.
Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless.
Ensures every guest interaction is courteous and informative without any exception.
Remains exceptionally calm and focused to guest needs including being under high stress interactions.
Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced.
Follows the established policy and procedures in regards to review of balances and credits and adjusts and settles guest accounts.
Responsible for posting charges, settling folios resolving due-outs, and completing express check outs.
Receives checks, debit, and credit cards in payment, and obtains proper approval and authorization.
Maintains knowledge of the property, community, to and from directions, and special events.
Keeps all guest and non-published department information confidential.
Takes personal responsibility for delivering excellent guest experience.
Welcomes corrective and/or constructive feedback.
Perform other duties as assigned.