Front Office Agent

AccorHotel•Sonoma, CA

23d•$27

About The Position

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you!

Requirements

The ideal candidate should be able to demonstrate problem-solving skills and the ability to de-escalate conflicts.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Open availability- so set days off- Must be available weekends/ Holidays/ mornings/ Nights
Customer service experience a plus
Excellent written and verbal communication skills
Computer knowledge
Cash handling
Applicants must be able to provide proof that they are legally able to work in the United States.

Responsibilities

Warmly and professionally greet and welcome guests
Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
Knowledgeable of resort facilities, services and hours of operations
Knowledgeable of all guestrooms and suites
Promptly respond to guest inquiries and requests, providing information about hotel facilities, services, and local activities
Provide accurate information and remain courteous during all guest interactions
Promote our loyalty program
Promote hotel facilities, looking for opportunities to enhance a guest’s stay through upselling
Perform cashier audit completely and accurately. Cash handling activity and house bank agreement.
Familiar with daily events, times and locations within the hotel
Work closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests.
Maintain a clean and professional attire, and be well groomed in accordance with SMI policies.
Be punctual and have excellent attendance.
Maintain a safe working environment and follow safety policies and procedures.
Follow departmental procedures, policies and service standards
All other duties as assigned by your direct supervisors

Benefits

Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

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