Front Office Agent

Hyatt Hotels Corp.•Boston, MA

45d•Onsite

About The Position

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Explore the Heart of Downtown Boston from our Theater District Hotel. Our hotel's walkable downtown location and direct connection to the MBTA train give you easy access to live entertainment at the Theater District, shopping at Downtown Crossing and cultural attractions in Chinatown. From unique restaurants to historical sites and beyond, you'll find it all at Hyatt Regency Boston. The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and memorable experience at Hyatt. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt's high service standards. The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary

Requirements

High school diploma or equivalent
At least 1 year prior experience in a hotel front desk, customer service, or related field.
Strong verbal and written communication skills with a friendly and professional demeanor.
Proficiency in using computer systems and hotel management software.
Ability to multitask, work under pressure, and adapt to a fast-paced environment.
Open availability to work flexible hours including evenings, weekends, and holidays.
A commitment to delivering exceptional guest service and maintaining brand standards.

Responsibilities

Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
Verify guest identification and reservation details accurately.
Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
Process forms of payment and accurately handle cash and billing transactions.
Maintain accurate guest records and prepare daily reports as required.
Provide guest services, including answering questions about the property and local area.
Address and resolve guest complaints or issues promptly by coordinating with other departments.
Upsell additional hotel services and amenities to enhance the guest experience.
Ensure the front desk area remains organized and presentable at all times.
Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.
Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
Assist in other front office tasks as needed.

Benefits

12 Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental, and Vision Insurance (after 30 days of employment)
Paid Vacation, Sick and New Child Leave
9 Paid Personal Days
401k with company match
Tuition Reimbursement
Wellbeing Benefits
Free meals in our employee cafeteria
Excellent training and career growth opportunities!

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume