Front Office Agent
About The Position
The Front Office Agent will perform all Front Office functions, (inclusive of checking guest in/ out of hotel, answering all incoming calls and transferring call as appropriate), serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone and assisting guests in other areas when needed. As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. WORKING RELATIONSHIPS: Reports: Front Office Management Team, Instant Service Supervisor and Rooms Division Manager. Interacts: Internal and External Guests
Requirements
- demonstrate great computer competency skills
- stand for long periods of time
- present a friendly, outgoing, energetic and guest service oriented demeanor
- Minimum of High School Diploma or equivalent.
- Minimum of 1 year of customer service position is required in Hospitality or equivalent.
- Prolonged standing/walking for 8+ hours.
- Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs.
Responsibilities
- checking guest in/ out of hotel
- answering all incoming calls and transferring call as appropriate
- serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone
- assisting guests in other areas when needed
- accurately handle cash and charges
Benefits
- Full Time associates are eligible for medical, dental, vision after 30 days following the first of the month.
- All associates are eligible to participate in 401k after 6 months of employment.
- Earned and Accrued Vacation
- Paid Sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
