Front Office Agent (Full Time)
About The Position
Greet and assist guests in a friendly manner according to resort standards. Rent and assign rooms. Keep a record of vacant/occupied rooms. Maintain a constant post at the front desk for the purpose of registering/checking out guests, giving information and assistance, presenting keys, mail and messages. Coordinate with housekeeping and engineering departments on guest complaints. Make entries for charges and credits to accounts, perform incidental tasks relating to guest account. Is responsible for a bank and handle cash/coupon transactions according to established policies and procedures. Assist guests in the absence of a concierge with restaurant reservations and transportation, as needed.
Requirements
- Must be pleasant, smiling and friendly.
- Must be able to read and write to effectively perform job functions.
- Must be able to perform general cashiering procedures.
- Must be able to multi-task.
Responsibilities
- Maintain a constant post at the front desk for the purpose of registering/checking-out guests, giving information, presenting keys, mail and messages.
- Greet and assist guests in a warm and friendly manner, personalizing service following resort standards and procedures.
- Assist guests with restaurant reservations, booking activities and transportation, providing directions and information about the Big Island and resort facilities.
- Record entries for charges and credits to guest accounts.
- Responsible for a cash bank and handle cash/credit cards/check/coupon transactions according to established policies and procedures.
- Rent and assign rooms; upsell rooms.
- Keeps a record of vacant and occupied rooms.
- Coordinate with housekeeping and engineering departments on guest complaints and requests.
- Inform guests of the resort’s Ocean Awareness Program.
- Respond to emergency situation, according to hotel procedures.
- Answer phone calls to the front desk and respond to the questions or forward calls to the appropriate person.
- Coordinate with bell staff on delivery of items to and from the guest rooms.
- Maintain a professional setting at front desk (No eating, gum chewing, using cell phones, or slouching).
- Perform other related duties as assigned or required.
- Generate reports as required.
- Escort guests to their room upon check-in if needed.
- Assist other positions in the department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
