Front Office Agent

Loews Hotels•Kansas City, MO

About The Position

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city’s skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Requirements

Minimum of one (1) year guest service experience in hotel hospitality preferred.
Experience with previous Property Management System, preferred Opera System.
Ability to stand and walk for long periods of time required.
Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
Obtain necessary credit and payment information from the guest.
Sell rooms in accordance with Front Desk sales strategies.
Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
Monitor, communicate, and respond to guest feedback to enhance service quality.
Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
Perform additional duties as assigned.