Front Office Agent

EOS Hospitality

2d

About The Position

Love helping people and staying busy? Join our team as a Front Office Agent at
Sun Outdoors Ocean City, where you’ll be the first friendly face guests see. In
this role, you’ll create smooth, welcoming check-in experiences while keeping
front desk operations running efficiently in a fun, fast-paced resort
environment.

Requirements

• High school diploma or GED required
• Customer service experience (hospitality a plus)
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure
• Comfortable using computers; PMS experience is a bonus
• Flexible schedule, including weekends and holidays
• Reliable, positive, and team-oriented

Nice To Haves

• Comfortable using computers; PMS experience is a bonus
• Customer service experience (hospitality a plus)

Responsibilities

• Welcome guests and deliver friendly, high-quality service
• Handle check-ins, check-outs, and reservations with accuracy
• Answer questions, share resort info, and resolve guest concerns
• Manage bookings, changes, and cancellations (in person, phone, email)
• Process payments and maintain accurate guest accounts
• Coordinate with housekeeping and maintenance to ensure guest readiness
• Promote resort amenities, events, and activities
• Keep the front desk area clean and organized
• Follow all policies, safety procedures, and standards

Benefits

• Paid sick time
• 401(k) with company match
• Team member travel discounts
• Additional growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees