Front Office Agent Overnight

Loews Hotels • Miami Beach, FL

85d

About The Position

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests.
• Obtain necessary credit and payment information from the guest.
• Sell rooms in accordance with Front Desk sales strategies.
• Ensure knowledge of all banquet event orders and resumes of upcoming groups and events.
• Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries.
• Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs.
• Monitor, communicate, and respond to guest feedback to enhance service quality.
• Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events.
• Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music.
• Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures.
• Handle emergencies with professionalism while ensuring the safety and security of guests and staff.
• Perform additional duties as assigned.

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What This Job Offers

• Number of Employees: 5,001-10,000 employees