Front Office Agent, Elwood Club
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About The Position
At Montage International, we are committed to creating extraordinary experiences for our guests, and the Front Office Agent plays a crucial role in this mission. This position is centered around hosting our guests during their stay, ensuring they receive a warm welcome upon arrival, and creating unique memories tailored to their individual personas. The Front Office Agent is not just a representative of the hotel; they are an active business partner who supports the company's goals, objectives, vision, mission, and values. This role requires a blend of excellent customer service skills, attention to detail, and the ability to build professional relationships with guests to enhance their overall experience. The Front Office Agent is responsible for providing exceptional customer service and telephone etiquette, actively working towards achieving department and property-defined goals. This includes hosting and welcoming guests with a friendly demeanor, assisting with the check-in and check-out processes, and managing folios, invoicing, and billing. The agent must think creatively to address and resolve any service opportunities that arise during a guest's stay, going above and beyond to exceed expectations. Effective communication and collaboration with department leaders and hourly associates are essential to ensure a personalized and seamless guest experience. Additionally, the Front Office Agent must maintain accurate record-keeping for guest accounts and possess a thorough knowledge of hotel services and local attractions to respond effectively to guest inquiries and requests. This role is vital in creating a welcoming atmosphere and ensuring that each guest feels valued and appreciated throughout their stay.
