Front Office Agent Courtyard by Marriott Pittsburgh University Center (Oakland) ** Free Parking and Meal Provided Each Day**
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About The Position
The Front Office Agent is responsible for assisting guests efficiently, courteously, and professionally at all times. This role requires maintaining a high level of service and hospitality, promptly dealing with guest concerns or issues, and ensuring all are met to satisfaction in a timely manner. The agent will post guest charges, collect payments, and follow all cash handling procedures as required by Concord. Additionally, handling guest mail and messages with respect to privacy and professionalism is essential. The agent must be knowledgeable of the hotel brand and various programs, including travel programs and special offers. Effective communication with various departments and management regarding guest comments and concerns is crucial. The agent will respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance. Full knowledge of hotel safety and emergency procedures is required, and the ability to push, pull, or lift 10 lbs is necessary.
