Front Office Advocate

Rosie's Place Inc • Boston, MA

1d • $25 - $25 • Onsite

About The Position

Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunities, and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing, and education services. Rosie’s Place relies on the generous support of individuals, foundations, and corporations and does not accept any city, state or federal funding. OPPORTUNITY Rosie’s Place is looking for a Front Office Advocate to join our Front Office team. Reporting to the Front Office Manager, the Front Office Advocate provides a welcoming and supportive atmosphere for guests and visitors entering Rosie’s Place and to act as an effective, respectful liaison for guests seeking to access services.

Requirements

• Experience working with women who have experienced poverty and homelessness required.
• Dependable, flexible and able to work effectively in a collaborative and busy department.
• Good written, verbal and computer skills.
• Ability to handle multiple tasks at once.
• Strong commitment to social justice and the mission of Rosie’s Place
• Adaptable, able to cope with stress, quick thinking and energetic.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Fluency in Spanish and/or Haitian Creole strongly preferred.

Responsibilities

• Provide reliable, dependable, punctual coverage of the Rosie’s Place front office via the front desk.
• Answer doors. Greet guests and visitors at the main entrance and create a welcoming and supportive atmosphere.
• Handle all incoming telephone calls. Transfer calls to staff and take phone messages for guests.
• Handle all incoming mail and packages. Sort and file guest mail every day and make sure packages go to where they belong.
• Oversee the use of guest telephone, computer, laundry, and showers.
• Copy, fax and send out mail to guests.
• Maintain all front desk printed material and bulletin boards.
• Assist donors with incoming donations.
• Manage the guest daily services calendar/schedule. Keep track of all daily services.
• Stock hygiene cabinet with toiletries, towels, laundry soap, undergarments, and socks.
• Wash towels for guest showers.
• Consistently monitor all guest areas and resolve conflicts in a respectful manner to maintain a peaceful environment.
• Respond to all guest emergencies in an efficient and safe manner and follow all emergency protocols.
• Write in the log every day and consistently communicate with staff through email.
• Additional duties as assigned by the Front Office Manager

Benefits

• Rosie’s Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees