Front Office Advanced Guest Experience Agent

Beaver Run Resort & Conference Center•Breckenridge, CO

3d•$22 - $23•Onsite

About The Position

The Advanced Guest Experience Agent is critical to our operation and guests. This position is a system and process expert that handles more complex tasks. This role effortlessly shifts between, front desk, PBX, and bell as the business requires, while delivering concierge level service to our guests. The team members will work with leadership to facilitate guest needs and are comfortable working independently in a fast-paced and often stressful environment while maintaining a friendly disposition throughout. This position will handle elevated tasks and model our standards. Housing may be available on a first-come, first-served basis based on position. Reports to the Front Office Manager. Required to work on site.

Requirements

3+ months front desk/customer service experience - required
3+ Months cash handling experience - required
Proficiency in written and spoken English - required

Nice To Haves

High school diploma or GED - preferred
Experience with Springer Miller hotel management software - preferred
Familiarity with Microsoft Office suite - preferred

Responsibilities

Oversee the preparation of check-in packets and folios
Check guests in and out of the hotel
Act as primary point-of-contact for guests
Communicate with other departments such as Housekeeping, Maintenance, Security, etc. to inform them of any guest needs or issues
Accurately handle transactions at Front Desk
Skillfully move between front office jobs including front desk, bell/guest service, PBX and concierge
Model a professional and positive work environment
Help to develop and maintain standard operating procedures