Front Office Administrator

APLA Health•Los Angeles, CA

1d•$25 - $27•Onsite

About The Position

POSITION SUMMARY: Responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES: Welcomes patients and visitors in person or on the telephone; answering or referring inquiries. Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times. Registers patients in eClinicalWorks according to clinical protocol. Confirm medical health appointments on the schedule of the following day. Checks/Verifies patients insurance eligibility/ sliding fee status two days prior to and at each visit Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patients appointments in eClinicalWorks in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Ensures the waiting area is maintained neat and well organized. Comforts patients by anticipating patients anxieties; answers patients question or refers them to the appropriate clinical staff; maintains the reception area. Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information. Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. Maintains operations by following policies and procedures; reporting needed changes. Ensures clinic flow by being an active team member. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

Requirements

High school diploma or GED required, AA degree preferred.
At least two (2) years experience working in a medical office or similar environment.
Bilingual in English/Spanish required.
Knowledgeable about insurance plans as well as Medi-cal/Medicare.
Must be proficient in the use of Microsoft Office programs.
Knowledge of electronic health records - eClinicalWorks preferred.
Must be extremely organized and detailed oriented
Must have excellent communications and written skills
Strong telephone etiquette
Must have a courteous, professional nature and customer service oriented
Must maintain a strict discipline in time management with a focus on quality
Knowledgeable about insurance plans, Medi-Cal / Medicare
Good computer and typing skills.

Responsibilities

Welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
Registers patients in eClinicalWorks according to clinical protocol.
Confirm medical health appointments on the schedule of the following day.
Checks/Verifies patients insurance eligibility/ sliding fee status two days prior to and at each visit
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patients appointments in eClinicalWorks in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Ensures the waiting area is maintained neat and well organized.
Comforts patients by anticipating patients anxieties; answers patients question or refers them to the appropriate clinical staff; maintains the reception area.
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Maintains operations by following policies and procedures; reporting needed changes.
Ensures clinic flow by being an active team member.