Front Office Administrator

Total Care Orthotics And Prosthetics • Tulsa, OK

438d

About The Position

The Front Office - Administrative Staff position at Total Care Orthotics and Prosthetics is crucial for ensuring exceptional patient experiences through effective communication, organized scheduling, and meticulous record-keeping. The role requires strong multitasking skills and a compassionate approach to patient care, making it an integral part of the healthcare team.

Requirements

• High school diploma or equivalent; associate's degree or relevant certifications preferred.
• 3+ years of previous medical office or administrative experience is a plus.
• Proficiency in Microsoft Suite (Word, Excel, etc.).
• Strong organizational, multitasking, and interpersonal skills are essential for success.
• Compassionate, patient-centered, and professional approach to customer service.
• A strong commitment to upholding patient confidentiality and privacy.

Responsibilities

• Greet patients professionally both in person and over the phone, providing information and redirecting inquiries when needed.
• Optimize provider schedules to enhance patient satisfaction and streamline appointment coordination.
• Notify providers of patient arrivals and anticipate patient needs, creating a soothing and supportive environment.
• Perform data entry, maintain accurate patient records, and keep our filing systems running efficiently.
• Interact with patients, families, salespeople, vendors, and insurance companies, providing courteous and effective assistance.
• Manage phone calls and emails, skillfully scheduling appointments and delivering essential information.
• Collect, securely store, and manage medical information while always respecting confidentiality standards.
• Maintain a welcoming and organized front office environment through diligent organization and clerical duties.
• Enter new referrals in OPIE Software and confidently use Microsoft Suite tools to keep things running smoothly.
• Adapt and excel in our dynamic, fast-paced setting, embracing challenges with a positive attitude.
• Willingly contribute additional hours during busy periods to ensure exceptional patient care.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED