Front Office Admin - Patient Service Representative I

Unicare Community Health Center Inc, Recruiter • Los Angeles, CA

89d

About The Position

The Patient Service Representative I performs clinic front desk responsibilities related to answering phones, gives patient necessary information, take messages or transfer calls to appropriate individual; Check-in, discharge and scheduling of patients effectively to help ensure efficient operations and patient flow, while acknowledging and respecting patients, families of various diverse backgrounds, cultures and lifestyles, under the supervision of the clinic Manager. Appropriately maintains patient records in a confidential manner. Performs daily bookkeeping tasks.

Requirements

• High School Diploma or GED required.
• One-year (1) clerical or receptionist experience.
• Medical office experience preferred.
• Customer service experience preferred.
• Bilingual in English/Spanish highly preferred.

Nice To Haves

• Comprehensive knowledge of behavioral health in outpatient settings.
• Familiarity with medical terminology.
• Ability to write legibly and do basic mathematics.
• Knowledge of Electronic Health Records.
• Demonstrated proficiency in using Microsoft applications such as Word, Excel, Access, and Outlook.

Responsibilities

• Receives and greets patients.
• Informs patients about programs and services at Unicare Community Health Center.
• Assists with applications and/or refers patients for various services.
• Check in patients upon arrival and direct them to the correct point of contact.
• Gather medical history and insurance information from patients.
• Ensure availability of treatment information by retrieving and updating patient records.
• Obtain required signatures on consents and distribute patient information and compliance literature.
• Notify providers of patient arrivals.
• Lead and direct patients for their health exam.
• Perform ongoing customer service/patient care by answering multi-line telephone professionally.
• Document conversations as needed.
• Schedule patients over the telephone and in-person.
• Complete the fee ticket, collect payment and insurance information.
• Utilize Electronic Practice Management (EPM) system to schedule appointments.
• Assemble patient charts and maintain appropriate forms in the charts.
• Maintain patients' files.
• Enter appropriate data into the Electronic Health Record (EHR) as necessary.
• Copy and send patient's medical record upon written patient request.
• Type patient letters, correspondences, request for services and referrals.
• Receive and distribute the daily documents received by courier, mail or fax.
• Interpret for the providers and staff as needed.
• Check out patients upon appointment completion.
• Schedule for future appointments.
• Perform general office duties, such as document preparation, scanning, mailing and filing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees