Front Office Admin. Assistant
About The Position
Flow Therapy is looking for an Office Administrative Assistant who thrives in a supportive, patient-focused environment. You’ll be the first friendly face our patients and visitors meet, helping to create a warm and professional experience from start to finish. Behind the scenes, you’ll be the operational backbone of the clinic, ensuring smooth scheduling, accurate records, and efficient administrative support for the clinical team. If you’re organized, approachable, and love helping others succeed, this role is for you. WHO WE ARE Flow Therapy is the nation's leading provider of EECP® with clinics nationwide. Enhanced External Counterpulsation (EECP®), is a non-surgical treatment option that helps to increase the flow of blood to your heart. Through non-invasive Flow Therapy, proven scientific research in over 450 published research articles, and an unparalleled level of compassion and dedication to our patients, we're leading alongside the best physicians in Cardiology to embrace a new approach to heart health. FLOW THERAPY CORE VALUES Create Extraordinary Experiences Exude Passion Driving Change at Every Level Inject Your Personality Carry the Learner’s Mindset Think as One, Act as Many
Requirements
- High school diploma or equivalent, required.
- Highly organized and self-directed, with strong follow-through and attention to detail.
- Strong interpersonal and communication skills to build trust, connect with patients, and foster collaboration across teams in person, by phone, and in writing.
- Ability to handle sensitive patient information with discretion and full compliance with HIPAA and regulatory requirements.
- Proficiency in EHR/EMR systems; comfortable learning new software and scheduling tools.
- A team player who adapts quickly in a fast-paced clinic setting.
Nice To Haves
- Two or more years of medical office administration, healthcare coordination, or patient scheduling in cardiology, outpatient care, or specialty medical services preferred.
- Strong knowledge of medical office workflows, insurance processes, referral management, and proficiency with EHR/EMR systems.
Responsibilities
- Welcome patients and visitors, creating a professional and caring first impression.
- Manage scheduling and rescheduling of patient appointments, including reminders to minimize no-shows and optimize clinic flow.
- Oversee patient check-in and check-out processes to ensure a seamless experience.
- Maintain accurate records, files, and documentation, including referral coordination and updates to EHR/EMR systems.
- Support billing and revenue cycle processes by ensuring accurate patient and insurance information for claims.
- Order and organize supplies, and coordinate with facility management to address operational or maintenance needs.
- Support the Clinic Director and clinical team with administrative tasks and operational reporting.
- Coordinate staff schedules, attendance tracking, and communication between team members.
- Assist with patient onboarding, ensuring documentation and authorizations are complete before treatment begins.
- Contribute to a collaborative, professional environment where patients and staff feel supported.
Benefits
- Medical, Dental, Vision options
- Employer paid Basic Life AD&D, Short-Term & Long-Term Disability coverage
- 401k with employer matching
- Paid Time Off benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
