FRONT OF THE HOUSE TEAM MEMBER

Stonefire Valencia-posted 3 months ago
Entry Level
Valencia, CA
501-1,000 employees
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About the Role: Driven by our values and an innate understanding of our culture, the front-of-the-house (FOH) Team Member‘s primary responsibility is to work with the Restaurant Team in providing our guests with an exceptional and memorable dining experience that exceeds their expectations.

  • Is Happy To Serve! Leads through service. Supports and empowers the entire Restaurant team. Demonstrates integrity, values, and a sense of commitment in the work environment consistent with the Company’s Mission, Vision and Values.
  • Maintains and ensures on each shift, that there is a Team and Guest focus while performing responsibilities. This is done by demonstrating Respect and Loyalty to the entire team every shift.
  • Understands his/her role as a Restaurant partner and team player with Managers, Heart of the House and Front of the House Team Members, working together to achieve common goals.
  • Ensures Points of Service and service standards are maintained throughout the shift through personal interaction with the guests.
  • Touches tables and engages with guests to ensure guest expectations are exceeded. Partners with Managers in handling guest recovery interactions.
  • Participates in preorder taking, entering orders into POSI, and packing of equipment and food.
  • Adheres to all Health Department and sanitation standards and keeps restaurant in clean, comfortable, and inviting state.
  • Attends all scheduled team meetings and brings suggestions for improvement.
  • Performs other related duties as assigned by the General Manager or other members of the management team.
  • Is Happy To Serve and leads through humble service.
  • Champions the Culture and Values of the Company.
  • Demonstrates integrity and commitment in the work environment to the Company’s Mission, Vision and Values.
  • Experience in a Fast Casual Restaurant preferred, but not required.
  • Passionate, fun, positive and results-oriented.
  • Organized and detail-oriented.
  • Exceptional communication skills. Must be able to read and speak English.
  • At least 16 years of age.
  • Able to reach, bend, stoop and frequently lift up to 35 pounds. Any lifting over 35 pounds requires team lifting.
  • Able to work in a standing position for long periods of time (up to 8 hours on occasion.)
  • Able to work in a fast-paced environment.
  • Able to hear with 100% accuracy with correction.
  • Able to see 20/20 with correction.
  • Have or obtain California Food Handler and Responsible Beverage Service certifications before commencing work. Certification must be maintained throughout employment.
  • Clean non-slip shoes
  • Socks must be worn
  • Clean black non-denim pants
  • Clean company-supplied shirt, nametag, and apron
  • Daily bathing and use of deodorant
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