Front of the House Supervisor

Grove Bay Hospitality Group•Morrisville, NC

49d•Onsite

About The Position

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Requirements

Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior
Supervisor experience
Multiple language abilities a plus; fluency in English is required
Strong attention to detail and focus on process excellence
Ability to learn and bring "out of the box" ideas to the team
Genuine enthusiasm and aptitude for serving people
Excellent verbal and written communication skills
Must possess strong communication and listening skills
Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions
Ability to set and meet deadlines
Successful completion of Grove Bay's training program, including all EdApp training content
Food and Alcohol Safety training (ServSafe)
Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Nice To Haves

Multiple language abilities a plus

Responsibilities

Advancing the Grove Bay Mission Statement and Core Values
Delivering exceptional hospitality to all guests
Upholding all core Standard Operating Procedures
Coaching in the moment of hourly team members
Training and development of new team members
Handling any guest issues that arise in a respectful manner
Following all opening and closing procedures
Cash handling following Grove Bay SOP
Ability to expedite in adherence with the Grove Bay SOP
Strong understanding of all operational systems - Toast, OpenTable, R365
Maintaining cleanliness and sanitation of the restaurant - ensure the restaurant is showroom ready at all times
Must work a minimum of six hours during the Supervisor shift