Front of House

TSP • London, CA

34d • Onsite

About The Position

At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes.
We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other.
If you’re looking for more than just a job, if you want to be trusted, valued, and invested in, you’ll fit right in. With mentoring, structured training, and plenty of opportunity to grow, TSP is a platform for personal and professional development.
As a Front of House team member, you’re the face of TSP at one of our buildings in Bank, delivering a consistent, high-standard front-of-house experience wherever you're needed. From warm welcomes to efficient problem solving, you play a vital role in upholding TSP’s reputation for hospitality and professionalism.
You'll work closely with the Property Management Team to deliver exceptional service to tenants.
At TSP, every action is an opportunity to build trust, solve problems, and strengthen the community. You’ll be trained in our RESOLVE framework and apply it daily across all responsibilities.
We’re a small and agile team and therefore some flexibility is expected. You may be required to perform tasks not referred to in your job description.
Support our environmental goals by minimising waste and energy use wherever possible. All team members are expected to contribute to TSP’s Environmental Policy.
In addition to encouraging a workplace free of unlawful discrimination, we expect our colleagues to treat one another with kindness and respect in every interaction and communicate in a way that respects every other human around them.
At TSP we don’t expect perfection, but we do demand commitment to our values, every day, in every action

Requirements

• GCSE or equivalent qualification.
• Previous reception / customer service experience
• Excellent people skills and positive attitude.
• Well-presented and self-motivated.
• Working knowledge of Microsoft Office software.
• Strong communication and organisational skills.
• Complete all mandatory TSP training
• Attend regular TSP Town Halls and workshops
• Demonstrate continuous learning through relevant CPD

Nice To Haves

• Previous experience in developing tenant relationships is a plus.

Responsibilities

• Greet visitors politely, announce their arrival, and provide visitor passes.
• Coordinate with contractors and ensure proper registration.
• Manage phone calls, emails, and maintain appointment calendar.
• Maintain a clean and tidy reception and communal areas.
• Order office supplies and stationery.
• Keep tenants updated on property matters and attend tenant meetings.
• Assist with emergency evacuations and attend community management events.
• Perform other duties assigned by the Building Manager
• Warmly greet tenants, clients and visitors across multiple sites
• Provide a calm, friendly, and efficient first impression
• Be fully present and professional at all times, even under pressure
• Handle calls, emails, queries and issues with clarity and care
• Ask the right questions to understand what’s really needed
• Communicate with building teams to ensure seamless service continuity
• Take initiative to resolve front-of-house issues quickly
• Suggest improvements where appropriate and flag repeat problems
• Work with the wider TSP team to ensure issues are permanently fixed
• Follow up on tasks to ensure completion
• Keep stakeholders informed of progress and next steps
• Take responsibility for delivering service excellence, every time
• Keep accurate records of visits, calls and issues handled
• Provide handovers and notes to ensure continuity at every site
• Share feedback with teams to drive service improvements
• Check that tenant and visitor needs have been fully met
• Proactively ask for feedback and action it where relevant
• Be a visible and consistent point of reassurance
• Use every interaction as a learning opportunity
• Contribute ideas to improve the front-of-house experience
• Champion our values wherever you go

Benefits

• Performance-based bonus
• Private healthcare
• Two paid charity days each year
• 25 days annual leave, not including public holidays
• £75 birthday bonus
• Development, learning and mentoring opportunities
• Excellent opportunity to develop within an award-winning, innovative company
• Contributory pension

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED