Front of House Team Member

Chick-fil-A•Cumming, GA

35d

About The Position

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. As a Front of House Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile! We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves in a positive attitude and truthful character demonstrating 2nd mile service to every guest who visits our restaurant.

Requirements

Must be eligible to work in the United States
Must have a source of reliable transportation
Ability to handle all equipment, pans, pots, navigating shelving both high and low
Reading, writing, and basic math and verbal communication skills required
Works in hot, noisy and fast paced environment
Mobility required during shifts
Must work well under pressure
Must be able to respond to changes or edits to orders quickly and efficiently
Consistency and reliability
Cheerful and positive attitude
Loves serving and helping others
Customer service oriented
Strong interpersonal skills
Detail-oriented
Able to multi-task
Works well independently and in a team environment
Be willing and able to work a flexible schedule
Have the ability to lift and carry 5-20 lbs on a regular basis
Have the ability to stand for long periods of time

Responsibilities

Key positions required of position: Outside Order taking, Dining room Host/Hostess, Outside meal delivery, Drive-thru order taking, food and drink assembly.
Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
Execute FIFO (First In, First Out) model is being followed.
Protect the customer experience by ensuring packaging, food presentation and quality is top level.
Appropriately handle all customer issues and play a positive role in customer recovery.
Understands food safety and quality excellence.
Show up on time, have a great attitude and work hard for your entire shift.
Constantly improve yourself by finding ways to do your work better and faster.
Be responsible to fill your shift if you are not able work.
Ensure your appearance is in compliance with the Team Member Handbook and Food Safety Guidelines.
Be a team player.
Assist in keeping the store clean, hygienic, and tidy, at all times.
Stay up to date with yearly certifications and trainings.
Uphold operators vision and mission for store in daily operations.
Display good stewardship and a sense of ownership for the business.
Invests in Chick-fil-A culture with willingness to grow and positive attitude.
Keep up to date with current promotions and new products.
Uphold all Pathway procedures and restaurant policies.