Front of House Team Lead (In-Training) 5:45am-4pm or 2pm-10:30pm

Chick-fil-A•Horn Lake, MS

45d

About The Position

If you are looking to make a positive impact in the Horn Lake, MS community through hospitality and inspire our team to deliver excellent service, then our restaurant is a perfect opportunity for you! We are seeking a high-level leader who can take ownership of an area of the restaurant (front counter, kitchen, or drive-thru). This role involves modeling in restaurant operations alongside team members, overseeing systems, and maintaining a team roster through hiring, scheduling, and training. Performance expectations are high, and this role is challenging. It is also a great opportunity to develop your leadership capacity and advance your career while also receiving an industry-leading wage and excellent benefits. Our Core Values are: Grit, Humility, Ownership, Stewardship, and Tenacity. Which of these core values do you connect most with? We are seeking a passionate individual to join us in helping lead, shape, and grow from within. Looking for leaders who can work in one of the following shifts: FOH Day Leaders are responsible for Breakfast and Lunch Shift: 5:45 am to 4 pm FOH Night Leaders are responsible for the Afternoon and Evening shift Shift: 2:00 pm-10:30 pm Achieving the desired results with food production and safety Coaching the behaviors and results of all Team Members Those behaviors include: Sense of Urgency that creates surprisingly fast Speed of Service Attention to detail ensures that preparation and production procedures are followed Execution of systems that ensure a refreshingly clean environment Maintaining a work environment that ensures and promotes food safety Vigilant attention to the organization and appearance of your assigned area Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Average 45 hours per week in the restaurant
Be on time and offer your best at every shift
Work with a sense of urgency
Prioritize the needs of guests and the team before your own
Read and abide by everything outlined in the team member handbook
Possesses excellent verbal, written, and electronic communication skills
Stand for periods up to 5 hours and lift objects as heavy as 50 lbs
Be attentive to details and "the little things"

Responsibilities

Achieving the desired results with food production and safety
Coaching the behaviors and results of all Team Members
Focus on systematically and effectively communicating all related goals and success factors to Team Members
Combine critical thinking and practical leadership to create a culture of innovation
Effectively coach and give direction
Intentionally and methodically grow and nurture relationships with the staff
Be able to connect with a multicultural team
Align hiring, training, daily practices, and evaluation practices with the Vision of the organization and the Thematic Goal for the year
Enthusiastically and passionately lead your team
Demonstrate a passion for the business and for managing the overall operations
Find, train, develop, and recognize the best people
Manage daily activities to ensure guests receive excellent customer service
Demonstrate a strong awareness and concern for food quality and safety
Adjust to multiple demands and shifting priorities
Take ownership of assigned shifts and complete all required tasks
Set the example and uphold our standards of service among the team
Arrange a team according to strengths, delegate tasks, and hold team members accountable
Ensure team members complete daily food quality checks and cleaning tasks
Coordinate kitchen operations to prepare catering orders alongside daily operations
Motivate and inspire others to do their best work
Lead the team in carrying out our mission: Be Better, Be Second!
Embody and help team members embody our values: Positivity, Growth, Ownership, Ambition, and Leadership.
Resolve conflicts quickly and professionally.