Front of House Supervisor

Chick-fil-A•Chester, MD

36d

About The Position

At Chick-fil-A, we are committed to serving our guests with excellence and creating a welcoming, community-focused environment. Our team thrives on strong values, leadership, and a passion for service. As a Front of House Shift Supervisor, you will play a vital leadership role in maintaining our standard of operational and guest service excellence. As a Front of House Shift Supervisor, you will lead the front-of-house team during shifts, ensuring smooth operations, outstanding guest experiences, and a positive, productive team environment. You will be responsible for shift execution, team support, problem-solving, and helping drive Chick-fil-A's culture of service and hospitality.

Requirements

Must be at least 18 years old
Strong leadership, communication, and interpersonal skills
Ability to work in a fast-paced environment and manage multiple priorities
Available to work a flexible schedule, including mornings, evenings, and Saturdays
A servant leadership mindset and a heart for hospitality
Reliable, punctual, and professional in conduct and appearance

Nice To Haves

Previous Chick-fil-A or restaurant experience preferred but not necessary

Responsibilities

Supervise and coordinate front-of-house team members during assigned shifts
Ensure excellent customer service is being provided at all times
Lead opening and/or closing duties, including cash handling, reporting, and cleanliness checks
Train and coach team members on best practices and uphold operational standards
Handle guest concerns with professionalism and a solution-oriented mindset
Communicate with leadership and kitchen supervisors to maintain efficient operations
Uphold food safety and sanitation standards
Support a positive and collaborative team culture
Foster a sense of urgency while maintaining quality and friendliness