Front of House Supervisor

Look Cinemas • Monrovia, CA

387d

About The Position

The Front of House Supervisor at LOOK Dine-In Cinemas is responsible for leading day-to-day operations while ensuring exceptional guest experiences. This role combines hospitality management with a passion for movies, aiming to create a lively and professional environment for both guests and team members. The supervisor will mentor staff, uphold high service standards, and contribute to operational improvements.

Requirements

• A minimum of 2 years of hospitality management experience in a high-volume environment, preferably with previous dine-in theater management experience.
• Demonstrate vocal leadership and motivational skills to inspire and guide your team.
• Maintain a professional appearance and be a positive role model for others.
• Hold yourself and team members accountable to consistently meet dedication and behavior standards.
• Ability to acquire any required Manager Safe Serve Certification.
• Proficiency in ordering, receiving, invoicing, and inventory procedures.
• Basic computer knowledge, including Office Tools and scheduling software.
• Physical capability to lift up to 50 lbs.
• Comprehensive understanding of all teammate functions.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Responsibilities

• Set the standard for guest services by ensuring that all team members meet LOOK Cinema's high-quality standards.
• Embody the company's core values, code of conduct, and operational guidelines, promoting a professional and lively work environment.
• Assist the management team in all aspects of operations, from safety protocols to event execution, to create exciting and memorable guest experiences.
• Serve as a mentor by ensuring effective communication among hourly team members and provide guidance and support to help them succeed.
• Collaborate with the management team to continuously improve operational models and report on successes and opportunities for growth.
• Monitor, mentor, and guide the staff members to ensure consistent and exceptional guest experiences.
• Listen attentively, communicate effectively, and address any guest concerns promptly and satisfactorily.
• Make a positive impact on your team's lives by fostering a supportive and enjoyable work environment.

Benefits

• Competitive compensation package.
• Complimentary delicious food and free movie screenings.
• Opportunity to create memorable guest experiences and positively impact team members.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED