Front of House Supervisor - High Rail

Hyatt • Raleigh, NC

119d

About The Position

We are hiring a Front of House, Food and Beverage Supervisor! This position involves overseeing the front of house operations, ensuring that service standards are maintained, and that guests have a satisfactory experience. The supervisor will be responsible for training staff, managing shifts, and maintaining a safe and sanitary work environment.

Responsibilities

• Carry out all reasonable requests by management.
• Open and close shift in accordance with manager's checklist.
• Train, maintain and enforce all service standards using record, menus, and appropriate reference material.
• Maintain a safe and sanitary work environment for all associates and guests.
• Ensure room service is fully staffed and able to handle volume of business.
• Be on the floor during all meal periods and ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant and room service.
• Monitor hours, staffing overtime on a daily basis for restaurant, room service, bartenders.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Maintain fair and consistent counseling and/or disciplinary procedures.
• Attend and participate in Restaurant associate meetings and periodic training seminars.
• Implement and follow through on all bookings of restaurant parties and room service hospitality suites.
• Gather and implement all proper tools for running shifts.
• Ensure that guests are satisfied by assisting with service, seating, and communication with kitchen.
• Ensure all side work is done on a daily basis and all details are attended to in a first-class manner.
• Manage an effective repair and maintenance program through the use of work orders.

Benefits

• Competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans.
• Life insurance.
• Short-term and long-term disability options.
• 401K options.
• Tuition assistance.
• Discounted room rates at Concord managed hotels.
• Training & development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation