Front of House Shift Leader

Chick-fil-A•Paramus, NJ

30d•$20•Onsite

About The Position

The Shift Leader role at Chick-fil-A Paramus is responsible for all operational activities associated with the front of the restaurant, including order taking and fulfillment, running a shift smoothly, cash management, drive-thru operations, hospitality and team member development. The Shift Leader is prepared to execute daily operations with a high degree of excellence across the above mentioned operational activities. This position supports the position of the Front of House Ops Lead. This role sets the standard for "Operational Excellence" and leads by example while mentoring and developing the team members.

Requirements

1 Year in Restaurant Leadership Role or Equivalent
Available to work 3 evenings per week and 3 Saturdays a month
Strong analytical and problem solving skills
Experience in operations within customer service industry

Nice To Haves

Drive-Thru Experience
This person must be skilled in time management.
This person must be self-directed and highly organized.
This person must be able to delegate
This person must be punctual and detail oriented

Responsibilities

Deliver a remarkable dining experience for all guests
Development of Team Leader and Team Member behaviors
Maintains and develops a sense of urgency that creates a surprisingly fast service
Execution of systems that ensure a refreshingly clean and safe environment
Maintains work environment that ensures and promotes food safety
Vigilant attention to the organization and appearance of the Front of House
Cash management operations
Deliver daily performance reports to Leadership Team
Coaches, evaluates, and holds accountable Front of House Team Members
Responsible for Opening and/or Closing of Restaurant
Lead shift of 20-30 Team Members at a time
Ownership of meeting goals and setting records
Able to fulfill operational needs in the restaurant at a high level