Front of House Shift Leader

Chick-fil-A • Hudson, MA

32d • Onsite

About The Position

At Chick-fil-A Highland Commons, a Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Requirements

• Reliable transportation
• Ability to complete daily and weekly checklists to reach specific goals
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Professional, strong work ethic, and a heart for service
• Cheerful, positive, and customer-focused attitude
• Strong interpersonal and communication skills
• Detail-oriented and able to multitask effectively
• Works well independently and as part of a team
• Receptive to constructive feedback and growth-minded
• Willingness to learn, grow, and take initiative
• Available to work Saturdays; flexible scheduling offered (closed Sundays)
• Able to lift 5-50 lbs and stand for extended periods

Nice To Haves

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Lead shifts, coach team members, and model excellent service
• Support daily operations with urgency and attention to detail
• Build emotional connections with guests
• Train new hires, run shift huddles, and ensure smooth open/close procedures
• Ensure compliance with health, safety, and labor guidelines
• Foster a fun, caring, and high-performance team environment
• Count drawers and finalize day
• Complete daily setup sheets and plan for success
• Demonstrates urgency and willingness to correct all issues
• Complete daily and weekly checklists
• Manages labor laws specific to Minor laws and Employee breaks
• Manages and coaches CFA policies and procedures
• Manage daily labor cost to achieve a remarkable guest experience and labor %

Benefits

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Employee Discount
• Competitive pay
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees