Front of House Shift Lead

Flour Bakery + Cafe•Cambridge, MA

2d•$16 - $20

About The Position

FOH Shift Lead - Flour Bakery Harvard Sq - 114 Mt. Auburn Street, Cambridge, MA Do you like to eat award-winning baked goods and sandwiches? Do you like working on a great team in a wonderful environment? If so, do we have the opportunity for you! Flour Bakery + Cafe is looking for experienced Shift Leads for our growing team! We are seeking self-motivated employees who thrive working in a fun positive environment and who want to learn how to better delegate, give feedback, and think critically within a team. As a FOH Shift Lead, you will work closely with managers to ensure that staff are working efficiently and providing exceptional hospitality, so that all our guests leave happier than when they can in! This is a great position if you are looking for more responsibility and growth into management.

Requirements

At least 1 year of professional food service experience is required
Ability to stand for long periods, walk, push, pull, reach, and lift < 50 lbs.
Ability to operate equipment such as a cash register, coffee and espresso machinery, grinders, etc.
We ask for the availability to work between 30-40 hours per week, and at least 1 weekend and 1 closing shift per week
Must be enthusiastic, hard working and possess strong hospitality and customer service skills
Must be able to maintain grooming and uniform standards
Excellent sense of urgency and ability to recognize when and where help is needed
Ability to take feedback and direction
Willingness to work in a team and help all other departments, as needed
Able to work efficiently in a fast-paced professional kitchen and bakery environment
We ask for a minimum commitment of 1 year for shift leaders.
Unfortunately, we do not offer seasonal or temporary work.
Must be able to work in an environment with loud noises, machinery, and at times, tight spaces.
Must be able to work around various aromas and fluctuating temperatures
We do our best not to cross-contaminate anything containing gluten. However, there may be gluten in the air at times. We do our best to accommodate any staff allergy requests.

Nice To Haves

Prior supervisory experience is highly preferred

Responsibilities

Be the model of hospitality in the bakery
Help to maintain an overall positive team environment
Provide open communication with your management about the bakeries on-goings, changes, the team, and ideas for improvement
Demonstrate pride in the bakery by keeping up with cleanliness, and organization and/or assigning cleanliness and organization roles to your fellow employees, including sweeping, mopping and other various tasks, as needed.
Act as cash controller for the shifts, ensuring accuracy and completion of all cash transactions
Be adept and knowledgeable with both our catering orders and our delivery system - including taking walking deliveries when necessary
Execute perfect store openings and closings in conjunction with your fellow Flour teammates
Deliver food and beverage orders to guests in the dining room
Troubleshoot small equipment problems and be fully aware of protocols for equipment failure, including who to call for repairs, how to solve problems, and typical equipment substitutions or workarounds
Help in any other department as needed - we are one big team at Flour!