Front of House Resturant Leadership

Chick-fil-A North Haven•North Haven, CT

About The Position

The Front of House (FOH) Operations Manager at Chick-fil-A North Haven plays a critical role in leading daily operations, developing team members, and delivering an exceptional guest experience. This leader oversees FOH execution, drives performance, and ensures operations align with brand standards and strategic goals. A successful FOH Operations Manager runs smooth, well-organized shifts where the team feels supported, guests receive outstanding hospitality, and operational goals are consistently met. At Chick-fil-A North Haven, we believe every person matters. We are committed to treating all guests and team members with honor, dignity, and respect by genuinely caring about who they are and how they’re doing. Our culture is rooted in service, compassion, and connection, and we strive to live out Chick-fil-A’s vision of being the most caring company by knowing people and nourishing our guests, our team, and our community. At the same time, we believe in hard work and high standards. We know people thrive in environments where they are challenged, pushed outside of their comfort zones, and held accountable to clear expectations. We are not laid-back—we are professional, supportive, growth-minded, and committed to helping our team members become the best versions of themselves.

Requirements

18 years of age+
Bachelor's degree in operations management, business administration, or a related field.
Proven experience in operations management, including leadership roles.
Strong strategic thinking and decision-making abilities.
Excellent interpersonal and communication skills.
Analytical mindset with a focus on data-driven decision-making.
Ability to manage multiple priorities and adapt to changing circumstances.
Proficiency in project management and process improvement methodologies.

Responsibilities

Lead the day-to-day FOH operations, including drive-thru, front counter, and dining room.
Develop and execute shift game plans to ensure smooth, efficient operations
Lead daily huddles to align the team on priorities and goals
Oversee FOH opening/closing procedures to ensure brand and operational standards
Participate in monthly operational meetings and quarterly leadership development sessions
Manage call-outs and ensure proper shift coverage
Conduct performance evaluations and provide clear, actionable feedback
Address disciplinary matters professionally in partnership with HR
Monitor labor, sales, CEM, and other key performance metrics
Ensure FIFO and LEAN practices are followed
Oversee catering preparation, accuracy, and on-time execution
Maintain cleanliness and presentation of all FOH areas, including front counter, drive-thru, and exterior spaces
Ensure breaks are run on time and in accordance with company procedures
Report low inventory levels and equipment issues to the Facilities Director
Support on-the-job training and reinforce operational standards and policies