Front of House Manager

OTF HOLDINGS LLC • Curtis, GA

80d

About The Position

Responsible for managing all front of house operations in the Tavern alongside coexisting management. The FOH Manager directs training, and leadership of restaurant staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. We are searching for a leader in the Food and beverage industry, who is passionate about teaching and can work well developing a team. Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained. Responsible for daily deposits, and the correct operation of the POS systems. Balancing of all nightly cash drawers and POS. Providing excellent customer service to guests and excellent leadership to employees. Enforce and monitor all health, safety, and sanitation standards in their area. Assist with catering function management. Handle guest complaints according to provided guidelines. Work closely with the Back of House Manager to provide a seamless experience. Will report directly to the Food and Beverage Manager. Responsible for quality assurance of products leaving their outlets. Knowledge in all fields of alcohol with passion for teaching.

Requirements

• 2+ years restaurant experience.
• Excellent customer service and interpersonal skills.
• Organized and capable of multi-tasking with attention to detail.
• Knowledge of Microsoft applications including Word and Excel.
• High standards of personal hygiene and personal appearances.
• Ability to be on feet for several hours at a time.
• Experience using POS systems preferred.
• Must pass background check and random drug tests.

Responsibilities

• Manage all front of house operations in the Tavern.
• Direct training and leadership of restaurant staff.
• Achieve objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.
• Oversee opening and closing duties of the outlets.
• Ensure cleanliness and maintenance are maintained.
• Handle daily deposits and correct operation of the POS systems.
• Balance all nightly cash drawers and POS.
• Provide excellent customer service to guests.
• Enforce and monitor health, safety, and sanitation standards.
• Assist with catering function management.
• Handle guest complaints according to provided guidelines.
• Work closely with the Back of House Manager.
• Report directly to the Food and Beverage Manager.
• Ensure quality assurance of products leaving the outlets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level