Front of House Manager

RGH-Global Limited • San Diego, CA

9d • $80,000 - $100,000 • Onsite

About The Position

The Front of House Manager is the heartbeat of the guest experience. Youll oversee all dining room operations—from greeting guests to processing payments—ensuring every moment of service is smooth, warm, and memorable. This role blends hands-on leadership with strategic team development to elevate service quality, efficiency, and overall restaurant performance.

Requirements

• 1+ year of Front of House Manager experience in a chain or high-volume restaurant environment
• Strong leadership skills with experience in recruiting, coaching, and motivating teams
• Solid understanding of U.S. restaurant regulations, food safety standards, and labor requirements
• Fluent English; Mandarin proficiency strongly preferred
• Proficiency with POS systems and Microsoft Office (Word, Excel, Outlook)
• High school diploma or above (hospitality or related studies a plus)
• Outstanding communication skills, calm under pressure, and strong problem-solving ability

Nice To Haves

• Mandarin proficiency
• hospitality or related studies

Responsibilities

• Lead daily FOH operations, ensuring all greeting, ordering, and service interactions meet brand standards.
• Conduct regular inspections to maintain cleanliness, atmosphere, table settings, and readiness of all FOH equipment.
• Optimize staffing levels to ensure quick service, minimal wait times, and high table turnover throughout the day.
• Lead all FOH recruiting, onboarding, and performance reviews.
• Conduct ongoing training in service etiquette, communication, hospitality, and conflict resolution.
• Model professionalism and inspire your team by setting the standard for accountability, teamwork, and service excellence.
• Actively engage with guests, collect real-time feedback, and resolve issues promptly and professionally.
• Review online feedback (Google, Yelp, etc.) to identify opportunities for improvement.
• Provide exceptional, personalised service to VIPs and special guests, anticipating their needs and exceeding expectations.
• Partner closely with the kitchen leadership team to streamline order flow and maintain excellent service timing.
• Assist in monitoring inventory and ordering FOH supplies to support uninterrupted operations.
• Support the General Manager with insights based on sales, labor trends, and FOH performance data.
• Take on additional duties as assigned by upper management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED