Front of House Manager

Flagship Facility Services, Inc.-posted about 1 month ago
$80,000 - $85,000/Yr
Full-time • Manager
Menlo Park, CA
5,001-10,000 employees
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It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Check out a day in the life of Front of House team member here The pay rate or range for this position is: $80,000 to 85,000 per year Job Summary Flagship Culinary Services is accepting applications for a Front of House Manager to support the employee cafes for our Client, the largest social media company in the world! This job includes managing the Front of House teams in multiple cafes, providing customer service to all Clients and guests and supporting kitchen staff as needed. No two days are the same, and our Front of House team members enjoy a work/life balance with great perks, a set-schedule and weekends off. Job Description Job Perks and Benefits Monday-Friday: 5:45 AM – 3:15 PM, weekends off 11 paid holidays Full medical, vision and dental coverage Competitive pay 401k with employer match On-the-job training to progress in your career Free meals and snacks during your shift

  • Customer Service: serve as an ambassador to our customers and be the frontline representative for all customer service needs. Provide the best assistance in a courteous, fast and efficient manner, and accommodate all requests and special needs for guests and Clients
  • Manage: oversee Front of House teams, including shift scheduling, performance reviews, investigations and terminations. Coordinate and assign work duties for your team, handle employee relation issues and work with HR to solve and address instances when necessary
  • Hire: work with staffing recruiter to select and hire appropriate Front of House staff to grow your teams
  • Report: create operational checklists to monitor workflow and manage employee expectations. Prepare a daily manager’s report to highlight staff issues, equipment repairs, product inventory, training needs and more
  • Communicate: effectively communicate with vendors, management and staff to ensure efficient operations without issue
  • Train: create a training program to ensure positive workflow and align employee expectations with company standards. Coach and discipline staff according to company and kitchen policies
  • Safety: ensure safety of customers and staff through the proper implementation of hiring, training, evaluation and delegation of duties as necessary. Follow all safety and sanitation procedures within set guidelines from OSHA, HACCP and Department of Public Health and Risk Management – and ensure your team is following guidelines as well
  • Other duties as assigned
  • Excellent customer service skills and reliability are a must
  • Strong communication, multi-tasking and problem-solving skills
  • Sense of urgency and ability to work within a safe manner
  • Proven success in aprevious management role
  • High school diploma or GED
  • Minimum 5 years of experience in a food or customer service role
  • Front of House Managers must have and maintain an active Food Handlers Card, as required by the California Health Department
  • Authorized to work in the U.S.
  • 11 paid holidays
  • Full medical, vision and dental coverage
  • Competitive pay
  • 401k with employer match
  • On-the-job training to progress in your career
  • Free meals and snacks during your shift
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