Front Of House Manager

604 Hospitality Group-posted 13 days ago
$50,000 - $55,000/Yr
Full-time • Manager
Wahiawa, HI
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The Front of House Manager is responsible for the day-to-day operation and management of the restaurant. Additionally, they are responsible for training, supervising, and scheduling front-of-house staff as well as ensuring that the restaurant is providing excellent service to guests while adhering to company policies and procedures.

  • Coordinate daily operations
  • Manage a team of front-of-house staff including scheduling and training.
  • Assist in the interviewing and hiring of front-of-house positions.
  • Ensure high-quality service and full-time guest satisfaction during all hours of operation.
  • Ensure all quoted seating times are met and the waitlist is executed properly at the host stand.
  • Ensure kitchen ticket times do not exceed or violate company standards.
  • Maintain order and discipline in the restaurant during working hours.
  • Attend management training/meetings including leadership and HR management training.
  • Execute opening and closing duties to ensure they are completed correctly and that cleanliness and maintenance are maintained 100% of the time.
  • Responsible for daily deposits, and the correct operation of the POS systems.
  • Inventory and maintenance of par levels for front of house items as assigned.
  • Providing excellent customer service to guests and excellent leadership to all employees.
  • Gain working knowledge of sales goals, cost of goods sold, labor allotments, budget variance, inventory counts and all other reporting data as assigned.
  • Enforce and monitor all health, safety, and sanitation standards in accordance with company policy.
  • Handle/respond to guest complaints according to provided guidelines as needed.
  • Work closely in being responsive with all management team members including the Executive Team to provide seamless execution of operational service.
  • Perform all other duties as assigned including but limited to specific areas of responsibility assigned by AGM.
  • Must be at least 18 years old.
  • 2+ years restaurant management experience.
  • Positive attendance and work performance record.
  • Extensive food and beverage knowledge.
  • Strong leadership, motivational, people, verbal, written and communication skills
  • Customer service experience as a Manager
  • Excellent decision-making, communication skills, and strong time management skills
  • Experience using POS systems and cash handling.
  • Passion for food and restaurant industry
  • Familiar with restaurant and workplace safety policies and procedures.
  • Strong computer skills, including G-Suite (i.e. Docs, Sheets, Slides, etc.).
  • Ability to influence others and interact with all levels of the organization.
  • Organized and detail-oriented approach, including strong analytical and tactical execution.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to work extended hours, including weekends and/or holidays.
  • Must be able to lift and/or carry up to 20 lbs. occasionally.
  • Outstanding oral and written communication skills.
  • High energy, positive personality with a sense of urgency..
  • Strong organizational skills, can-do and positive attitude with the ability to prioritize, multi-task and meet deadlines and resolve issues effectively in a changing work environment.
  • Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
  • Must have the ability to stand and walk for extended periods of time.
  • Must have the ability to lift, stoop, and bend.
  • Must be reliable and punctual
  • Must be efficient and accurate with money and figures including cash management.
  • Must be able to pass food safety training.
  • Must be able to work flexible hours including evenings, weekends, and/or holidays.
  • Paid Time Off
  • Bereavement Leave
  • Emergency Days
  • Referral Program
  • Employee Discounts
  • Skechers Direct Program
  • Management Bonus Program
  • Medical/Dental Benefits
  • Group Life Insurance
  • Universal Life Insurance
  • Short-Term Disability
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