Front of House Manager

Momofuku • Las Vegas, NV

288d

About The Position

The FOH Manager will work closely with the General Manager and all members of the restaurant's management team to ensure the restaurant is operating according to the standards set by the executive management team and Momofuku's corporate office. This role will be responsible for overseeing service and training FOH team members. Momofuku managers are integral and active members of service, and are hands on from the beginning to end of the guest experience - with guests, the service team, and with the Back of House team.

Requirements

• Minimum one year of restaurant management experience in a high volume, upscale to fine dining restaurant
• Valid Food Handler's Certification
• Experience with Micros, Tripleseat, Resy, Google strongly preferred
• Team-focused mindset and empathetic approach to collaboration
• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Nice To Haves

• 1+ years of restaurant management experience in a high volume, upscale to fine dining restaurant
• Experience working with an extensive beverage program in a sales-focused role: 200+ wine labels or equivalent
• Proven ability to support all administrative tasks relating to the front of house, including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks
• Continued self-education and expansion of beverage and service knowledge, with a proven track record of converting the knowledge into full team trainings for team member education and development
• A proven track record of dependability, a continuous focus on learning and development, and a history of consistently and successfully fulfilling all role responsibilities

Responsibilities

• Maintain proper flow of service while upholding service standards, product quality, and cleanliness
• Perform administrative tasks including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks
• Conduct daily and on-going comprehensive education for FOH team members
• Ensure that all team members are trained and follow all safety and DOH sanitation policies and procedures
• Update all printed and digital menu materials including POS system, based on product selection and availability
• Assist in executing new restaurant initiatives and service protocols through staff training
• Interact with guests to ensure service and food quality
• Cultivate relationships with guests to create return business
• Support service team by troubleshooting any escalated guest issues
• Drive and support the continual development of FOH team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
• Execute FOH team member training programs as determined by GM and Momofuku Corporate Office
• Oversee daily reservations and providing support at the host stand throughout the shift
• Manage private event inquiries and day-of event execution
• Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
• Lead by example in properly executing all service standards and protocols

Benefits

• Competitive pay
• Comprehensive benefits package including vision/dental/medical
• 401k
• Employee assistance program
• Flexible spending account
• Gym and commuter discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Number of Employees: 501-1,000 employees