Front of House Manager - Location TBD
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About The Position
The role of the Front-of-House Manager (FOHM) at Spinato's Pizzeria is a pivotal position that requires maintaining a professional demeanor and image, as it is a customer-facing role. The FOHM is responsible for managing multiple projects and responsibilities simultaneously, ensuring stellar guest service, and motivating and inspiring staff to perform at their best. This position encompasses a variety of tasks, including overseeing all Front of House employee schedules, interviewing candidates for Front of House positions, and completing inventory for the Front of House. The FOHM will also conduct training for Front of House staff, lead staff meetings, and manage the ordering and receiving of supplies. Additionally, the FOHM is responsible for opening and closing the restaurant as per the schedule, completing payroll and inventory in the absence of the General Manager, and acting as the General Manager when required. The Front of House Manager will conduct performance reviews for Front of House employees in a timely manner and will take on a leadership role, guiding the restaurant staff during service periods. This role also includes maintaining cleanliness and sanitation standards, managing alcohol and cash, and acting as a liaison for Front of House staff. The FOHM will be responsible for office organization, ensuring all necessary forms and checklists are printed, and addressing guest complaints effectively to diffuse situations. Financial responsibilities include fulfilling functions required by accounting, such as managing comps and voids, and performing additional duties as requested by the General Manager.
