Front of House Lead

Mountain America Credit Union•Sandy, UT

12d•Onsite

About The Position

The Front of House Lead is responsible for monitoring, coordinating, and administering Food & Beverage service operations to ensure quality standards and services, and guest satisfaction. You may be responsible for training other team mates to learn some of your duties. You will report to and work closely with the Restaurant/Café Manager to develop programs, service standards, and resolve customer concerns. This team member is independently responsible for all FOH set up and breakdown: prepares, displays, and maintains food stations before, during, and after breakfast and lunch service in accordance with set standards. This team member is 100% guest facing and must possess natural hospitality. will also be responsible for guest check out, station sign maintenance, beverage ordering and inventory, customer service, cleaning, stocking, some dish washing. You will provide high caliber guest service, including greeting and welcoming guests. As the FOH Lead, you will represent the Mountain America Credit Union brand respectfully and professionally and support the management team.

Requirements

1+ years of functional supervisory experience
2 years food and beverage experience
Observable good business etiquette.
Observable zest for food, beverage, and guest service.
AOS in hotel restaurant management or 5 years experiences in restaurants, hotels, and/or related food service operations of similar caliber.
Observable good communication skills both written and verbal in English.
Ability to communicate on various levels including with senior and c suite leadership, managers, departmental, customers and associates both written and verbally.
Must be fluent in kitchen language and common terms including cooking terms and service language.
Demonstrated ability to read and follow instructions.
Strong leadership potential and desire to work in a values-based organization.
Demonstrated excellent customer service skills.
Proactively solves problems and actively improves processes and create efficiencies.
Proven ability to direct team members clearly and concisely while positively influencing employee behavior and performance.
Professional, exercises personal discretion and independent judgement.
Demonstrated inter-personal skills including the ability to lead and collaborate with internal team.
Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple orders and timelines as it relates to your role.
Adaptive to change, responds positively to altered circumstances or conditions.
Possess a desire and willingness to learn and continually update knowledge base.
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies.
Ability to sit, talk, and hear consistently.
Must be able to bend, stoop, squat and stretch to fulfill tasks.
Also, you must be physically able to walk without assistance on various surfaces for an extended period.
This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Ability to lift 50 pounds regularly.
Must demonstrate common knowledge of kitchen and restaurant safety.
Must be physically able to lift and carry heavy trays and equipment as well as delicate dishware and glassware.

Nice To Haves

1 year sports arena club level experience or on-site catering experience any level.
Preferred knowledge of cash handling procedures and reconciliation of cash banks.
Current Food Handlers Permit Preferred
Current ServSafe Manager Certification or must complete within 3 months of hire.
Moderate Microsoft Office Suite Programs including Outlook and ability to easily navigate websites and online ordering programs.
Ability to navigate, learn, and utilize appropriate point-of-sale (POS) systems, and any other required operating machines (i.e., coffee machines, soda fountain machinery).
Additional languages a plus.

Responsibilities

Ensures high caliber guest service during each interaction with each guest, vendor, team member, and visitor.
Provides excellent customer service, greets guest while in the dining room, take ownership over guest needs, and represents the MACU brand professionally.
Responsible for some food prep: peeling, cutting, stocking, storing fruits and vegetables.
Responsible for guest check out support, station sign maintenance, support beverage ordering and inventory including coffee, cleaning, and stocking all FOH items, some dish washing occasionally, and regular customer service.
Greets guests, answers questions, and resolves issues throughout the service and dining room while tending to your responsibilities.
Responsible for all front of house breakfast set up: preparing breakfast fruit and yogurt bar, pastry display and signage, coffee station brewing as well as machine cleaning, and service items.
Responsible for setting up required food stations as outlined by Manager.
Responsible for communication with the Chef and sous chefs to properly label and set up guest facing food stations.
Be able to deescalate difficult situations with guests, vendors, employees, and team members while remaining positive and professional.
Maintains complete knowledge of and compliance Health Department regulations; always maintains excellent self and kitchen hygiene.
Participates in and attends departmental meetings, staff development, and professional programs, as appropriate.
You will perform additional duties as assigned that may be outside the normal scope of duties based on the business needs.