Front Of House Director

Chick-fil-A • Wheaton, IL

37d • $21 - $25

About The Position

Are you a strong leader who thrives in a fast-paced customer service environment? Do you excel at working collaboratively with both management and your team? If so, we have an exciting opportunity for you to join our team as a Front of House / FOH Director at our fast food restaurant! This role requires a hospitality mindset, effective interpersonal and conflict resolution skills, and the ability to handle pressure while ensuring smooth operations. Join us and showcase your leadership abilities! At our restaurant, we value our managers and offer a supportive work environment where you can grow and develop your skills. As a Front of House Director, you will play a vital role in our mission to serve the community and "be a part of our customers' lives and the communities in which we serve."

Requirements

• Minimum of 1-2 years relevant work experience in customer service, hospitality environment, or restaurant management is required.
• Must have basic computer and iPad competencies.
• Ability to lift up to 50 lbs, stand for up to 8 hours, and be physically active for extended periods.
• Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
• Ability to prioritize tasks and to delegate them when necessary.
• Strong analytical and problem-solving skills to function well in a high-paced and at times stressful environment.
• Ability to understand and evaluate the Profit and Labor Reports.
• Friday and Saturday availability required.

Nice To Haves

• Open Availability preferred.

Responsibilities

• Foster a positive and productive work environment by coaching and providing feedback to the team.
• Educate Managers and Team Members on Chick-fil-A customer service standards and productivity.
• Coordinate with the kitchen team to ensure food meets customer expectations.
• Manage the dining room layout and decor to create a hospitable atmosphere.
• Report to the Owner/Operator and work with other executive directors.
• Ensure smooth front of house / FOH shifts and delegate tasks as needed.
• Monitor and manage inventory for FOH and hospitality supplies.
• Demonstrate understanding of key positions in the front of the store.
• Evaluate and make changes based on Profit and Labor Reports.

Benefits

• Competitive compensation up to $21-$25/hr depending on experience and availability
• Health Benefits Contribution (full-time)
• 401k
• Access to scholarships at up to $2,500 per year
• Sundays Off
• Free Meals and Discounts
• Flexible Scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees