Front of House Associate

Broadway Dallas, Inc.•Dallas, TX

13d•$17•Onsite

About The Position

Welcome hundreds of thousands of annual visitors to the Music Hall each year and help ensure their safety, comfort, convenience, and security. Front of House Associates provide general seating and wayfinding assistance to patrons attending ticketed and other major events in the 100-year-old Music Hall at Fair Park. These friendly, outgoing and energetic hosts are cross trained in health, safety, and security procedures in addition to their core customer service responsibilities and may occasionally take direction from or work alongside security personnel. This role’s primary goal is to ensure every event attendee feels welcomed and has a comfortable, safe, and fun experience in the Music Hall—whether in their seat, dining or having a drink/snack in the lobby, or simply exploring public areas of the historic civic building which is exclusively operated by Broadway Dallas. Broadway Dallas is one of the region’s largest nonprofit arts organizations, presenting touring Broadway at the Music Hall at Fair Park, including approximately 15 eight-performance weeks, as well as concerts, comedy, dance, and dozens of other special events throughout the year. This position requires regular on-site work in and around the Music Hall at Fair Park. Familiarity with Fair Park and its surrounding neighborhoods is strongly preferred.

Requirements

General availability to work nights, weekends, and occasional holidays
Must work at least 20 percent of any front of house scheduled shifts (or approximately three shows per two-week engagement). Security shifts do not count toward this requirement
Access to consistent method of transport to/from the Music Hall at Fair Park and other designated work locations (venues, off-site event/meeting sites, etc.)
Demonstrated punctuality and reliability in scheduling and directed tasks
A professional, positive, and courteous manner and communication in dealing with internal and external customers
Demonstrated ability to follow oral and written instructions
Ability to think critically and solve problems in an effective and timely manner
Service-oriented and flexible in positions and tasks assigned
Familiarity with, and consistent access to, basic computer hardware and software including ability to use a laptop and smartphone/tablet, checking email/workplace messaging/scheduling software, etc.

Nice To Haves

High school diploma or equivalent
Fluency in another spoken language or ASL
Entertainment or hospitality industry experience
Demonstrated appreciation of musical theatre or the performing arts in general

Responsibilities

Greet patrons in a friendly manner and offer wayfinding and general assistance
Scan tickets and perform other access control duties
Working in various roles within the department as needed
Escort patrons to their seats while distributing show programs and materials
Guide patrons to entrances and exits safely
Maintain decorum, order, and adherence to production safety and audience behavior rules/codes of conduct
Manage lines for and provide directions to private suites, restrooms, restaurant, and common areas
Remind patrons of security and house policies/procedures and contacting additional security or leadership personnel to enforce procedures when appropriate
Assist guests with varying needs including wheelchair or mobility assistance
Be present through conclusion of performance to assist with a safe and orderly departure
Escalate special requests or conflicts to supervisors when appropriate
Observe all workplace safety laws/guidelines and immediately notify management of any safety concerns or injuries for patrons or employees
Complete customary and routine customer service and other training as assigned

Benefits

Flexible working hours – evening and weekend shifts available
Professional development opportunities, including seminars on topics such as Equity, Diversity, Inclusion, & Access (EDIA), emergency preparedness, and safe space training
Occasional access to complimentary and discounted tickets to Music Hall events as well as other arts organizations
Drug/Alcohol free and safe workplace, and anti-harassment policies

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume