Front of House Assistant

New York City Ballet•New York, NY

43d•Onsite

About The Position

The David H. Koch Theater at Lincoln Center (“DHKT”) opened in April 1964 as the New York State Theater. The theater was designed by the renowned architect Philip Johnson, built with funds from the State of New York, and given to the City of New York as a home for performing arts organizations. Today, the theater is home to the New York City Ballet as well as a growing number of national and international touring performing arts groups. The Front of House Assistant (Seasonal Part-Time) is part of the David H. Koch Theater Operations team. This position reports to the Front of House Manager and Theater Operations Manager and works hand in hand with the other FOH Assistants. The Front of House Assistants assist the usher team during performances and events, and assist with any admin tasks as needed, to ensure the Front of House Operations are running smoothly and efficiently. This position must be available during the daytime for matinee performances and during weekend performances.

Requirements

A minimum of two (2) years of relevant work experience as a house manager, head usher or usher in a commercial or non-profit performance venue.
Must possess strong customer service orientation and etiquette.
Excellent written and spoken communication with staff members, clients, production, etc. with the ability to adjust communication styles based on induvial communication styles.
Must have strong attention to detail.
Able to work both as a team, and independently.
Must be organized and be able to prioritize tasks in order of importance.
Able to work as a team player and keep calm under pressure while handling customer service issues.
Able to work a flexible schedule including days, weekends, holidays, and late night/early mornings as assigned, up to (25) hours per performance week. Must be available for matinee and weekend performances.
Maintain knowledge of all venue fire and emergency evacuation plans.
Must be NYFD F-03 Certified or be willing to gain certification.
Experience working with union personnel, or a demonstrated willingness to learn and collaborate effectively within a union environment.

Nice To Haves

CPR Certified preferred.

Responsibilities

Works hand in hand with additional Front of House Assistants to ensure that all admin tasks are complete and up to date, and all performances are covered.
Assists in admin tasks such as: Monitoring Front of House Email, Usher Attendance Log, Staff files, Contact Logs and Scheduling.
Liaise between Ushers, Theater Operations Manager, Front of House Manager, guests, and other team members.
Smiles, greets, directs, and aids patrons during assigned performances and events, while being able to anticipate patrons' needs.
First line of defense for any patron related customer service issues, able to positively solve issues decisively and accordingly.
Able to distinguish varying degrees of customer service issues and elevate such issues to Theater Management.
Assist with late seating for performances.
Assists with ADA compliance, patron mobility issues, and patron mobility equipment as needed.
Confidently oversee and coach ushers on the floor, including managing attendance, coordinating breaks, supporting performance expectations, and distributing required equipment.
Perform a house check before every performance and event ensuring that facility egresses are clear, safe, and set up accordingly.
Assists with event operations based on event needs, including but not limited to load-in, load-out, and supporting a smooth client experience throughout the event.